As the manager of Downtown Centre Cinemas, I was disappointed to read Nancy Billingsâ€™ response to our beverage policy (â€œCoffee is not a crime,â€? Commentary, Dec. 23-30). In her personal attack, she stated a couple of things correctly: We do not allow hot beverages into the theater, and I did approach her when she had her sweater suspiciously wrapped around her hand.
However, no children, elderly, or any other patrons were involved in my approach. And there was no pleasure or â€œpower tripâ€? involved, I was simply doing my job in a polite and reasonable manner. Since we cannot control the temperature of an outside hot beverage, it is a liability and we make an effort to inform our patrons of the policy by posting it twice: at the box office and at the entrance to the theater. Ms. Billings admits she was fully aware of the policy when she purposely purchased hot drinks right before the start of the film. We cannot â€œlet it slide,â€? as she implies, because the policy is in place for insurance purposes.
To the general public, a big thank you to the hundreds of you every day who patronize our theater, enjoy our films in a safe manner, and treat us like the friendly, loyal, and reasonable employees we aspire to be. To Ms. Billings, I hope you gain some perspective. Among other nasty names, you call me a â€œtyrant,â€? a â€œnaziâ€? and a â€œczar.â€? Politely enforcing a reasonable, well-posted company policy can hardly be compared to human genocide or unjust dictatorship.
San Luis Obispo